FAQs
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Q1- How much does delivery cost and how long does it take to be delivered?Collapsible row
- Shipping all over Egypt within 2-5 business days
Shipping Fees: - 📍 Cairo & Giza — 80 LE
- 📍 Rest of Egypt — 100 LE
Q2- What if I want to exchange or return an order?
We give you 14 days to exchange or return If you’re not completely satisfied, you can request a refund or exchange within 14 days of receiving your order. Simply ensure the item is in its original condition, with its packaging and proof of purchase.
For refunds or exchanges, just reach out to us on Facebook or Instagram, Please note that a standard processing fee may apply for refunds or online exchange.
Q3- Is your jewelry made from silver?
All of our pieces are made from pure 925 sterling silver.
Each item is proudly stamped with the 925 mark from the Egyptian Stamp Authority, ensuring premium quality.
Designed to be both chic and durable, our pieces are perfect for any occasion!
Q4- How can I contact customer support if I have any further questions?
You can reach out to us anytime through our Facebook or Instagram pages for assistance with your inquiries.
Instagram:
https://www.instagram.com/serie.silver
Facebook:
https://www.facebook.com/Serie.silver/
Or though Whatsapp from the bubble below